Education
2011 Bachelor of
Arts, History
University of
Massachusetts Amherst, MA
Experience
Easy
Access Distribution – Warehouse Manager – 04/2013 – Present – Burlington, MA
§ Shipping
and receiving management
·
Checking incoming product against packing lists and inspecting
for any damage
·
Recording serial number of incoming and outgoing product
and logging information into QuickBooks
§ Picking
and packing orders from other members of the sales team
§ Converting
sales orders to invoices and charging customer credit cards when applicable
§ Accepting
returned products from customers and setting up return authorizations with
vendors
·
Testing returned products for problems and defects
§ General
warehouse maintenance and janitorial duties
§ Stocking
and rotating stock in the warehouse
§ Sales
support
§ Set up and
take down of business expositions and trainings
NSource
Agency at Hi-Line Utility Supply Co. – Customer Service Representative – 03/2012 - 04/2013 –
Millbury, MA
§ Oversaw
receiving of hi-line products from customers for quality assessments in a
high-voltage rubber testing lab
·
Made sure all necessary paper work was correctly filled
out and matched all products received
·
Follow product progress through the testing process to
assure safety and quality
§ Replaced
items that failed quality control testing with new product or inventory items
based on customers’ desires
·
Contacted customers to ensure product matches customer
standards
§ Quality
control duties to make sure validation and safety stamps were correct
·
Serial numbers or identifiers matched customer ID sheets
and orders were properly filled
§ Placed,
picked, and packed orders for customers
§ Invoiced
and shipped tested products
§ Handled
customer inquiries and complaints throughout receiving, testing, ordering,
and shipping process
Advanced
Cleaning and Restoration – Restoration Technician – 05/2011 - 03/2012 – Worcester, MA
§
Fully restored homes that had suffered fire and water
damage
·
Worked as part of a team on various salvage and/or
demolition assignments
·
Duties included: debris removal; carpet cleaning; and
equipment management
§
Cleaned and washed slightly damaged home goods to meet
high customer and industry standards
University
of Massachusetts Amherst Annual Fund – Clerical Supervisor – 10/2006 - 05/2011 – Amherst, MA
§
Completed any and all administrative tasks needed for the
University's Office of Annual Giving
§
Mailed pledge cards, processed direct mail in and out of
the office, and processed credit card transactions for donations
§
Interacted with student employees and groups regarding the
steps of the hiring process
§
Prepared and provided administrative support for calling
sessions
§
Took alumni phone calls for questions about donations and
scholarship information
§
Trained both clerical and caller employees for office
tasks